I type this entry on the tiny keys on my iPhone.
So I don't like to complain, but Apple has given me so many problems lately. It started with my MacBook Pro having an issue with the screen going black and making me log back into my computer. Annoying, but I could still use the laptop so I waited until my break from tour to get the problem resolved.
I get home from tour and go to the nearest Apple Store (50 miles away) and the "Genuis" says I had to send my laptop out for repair for this issue. Fine, but I didn't have my 750 Gig hard drive backed up and there was a chance they would have to wipe out my hard drive for the repair, so back home
I went to do that (50 miles away). I drive back to the Apple Store (in Egypt) and drop off my now fully-backed-up-to-time-machine laptop.
I should get it back in 1-2 business days!
Awesome, no?
No. Not. Awesome. I call the Apple Store four business days later to see what is happening with my repair. They have NO record of my MacBook Pro being there... Odd, I just dropped it off. Well, apparently it was put under another person's name.. Suffice it to say I eventually did get my laptop back about six days from the day I sent it out for repair with a brand new logic board and my hard drive completely wiped. No problem, I backed it up.
Awesome, it's fixed, right?
Wrong.
I'm trying to restore my computer from the Time Machine Backup, but it wasn't working. The laptop wasn't even reading there was a backup on the external drive. I call Apple Technical Support to help me. No sooner than I connect with the senior advisor does the same issue I sent it in for repair recur! I tell the Apple guy that I was actually calling about my backup, but the problem I sent it in for just happened again!
At this point, I'm four days away from going back out on tour.
Apple said they'd send a box to my house in 28-48 hours to send it out for repair...again.
The box came four days later. I was already in Huntsville, AL. So, I had yet another box sent to meet me in Birmingham a few days later. It made it! I sent it out for repair....again. I explained to Apple that I'm now back out on the road so I need to know right when the repair is completed in order to give an address of a hotel I'll be at for more than a night. They eventually agree to contact me to get a different address.
I recently get an email that my repair is completed and wil be sent to the Birmingham address. I get a phone call from the Apple person I spoke to about the address change and she said that the repair went through so fast that they had already sent it to the Birmingham hotel. Perfect! So she sent another FedEx label to the hotel to ship it to me in Utica, NY this coming Monday!
I don't even want to calculate the time and energy that has been out into this problem. I just hope to get a fixed laptop back...